- Overall Info
- Betphoenix Sportsbook Review
- Pre Match Line
- Betphoenix Casino review
- Customer Service
- Betphoenix Bonuses
- Deposit and Withdrawal
- Special betting options
- Mobile apps
- Our Verdict
- Customer Review
Betphoenix is one of the well-established American sportsbooks with a solid reputation and pretty extensive experience in the sports betting industry. It combines various gambling products within a single platform and offers casino games, lotteries, horsebook, and pre-game or live sports betting options. In our Betphoenix review, we will discuss the most essential points you might want to know as a potential client: from gaming and sports betting options to banking options and customer service team.
Betphoenix.ag website has a pretty classical layout of an old American gambling platform: plain, minimalistic, and looking a bit old-fashioned. Still, it does not spoil the overall experience: the navigation is simple, although the pages may look a bit overwhelmed by various links or informational texts. The website has English, Vietnamese, and Chinese versions and accepts customers from a pretty limited number of countries, including Argentina, China, Japan, South Korea, the Philippines, Mexico, the United States, Canada, Chile, Vietnam, Venezuela, Singapore, Yemen, and a few more, Asian and South American countries.
Such an approach inspires trust towards the company and makes us believe the popular opinion of Betphoenix sportsbook as a reputable and reliable bookmaker and casino.
One of Betphoenix’s major cons is their Inactive Account Fees, which imply your deposit will be charged $5 monthly after eleven months of no-logging-in. Still, the withdrawal terms are pretty flexible, so you can easily request a payout and close your account.
Betphoenix Entertainment Group was launched in 2006 in San Jose but was initially aimed at the Northern American gambling market. They went online in 2007 with their first bookmaker and casino platform, Betphoenix ag; later, they opened three other sports betting websites. After several years of successful operations worldwide, Betphoenix started offering its affiliate program to the digital gambling business and has significantly expanded the number of betting options, casino games, and various promotions, which allowed them to attract a pretty large loyal customer base from different regions. In 2012, Betphoenix acquired Sports-1 company, one of the sister bookmakers used to perform under the Betphoenix brand.
Betphoenix Entertainment Group, the company owning the website, is located and officially registered in San Jose, Costa Rica, but their gambling license is issued by the Curacao eGaming Board. Although this license type is not considered as the top-tier one, it still guarantees the reliability of a sportsbook and regular control of its operations. The website is not licensed by any US authorities, so officially, it can be regarded as a legal bookmaker and casino for US customers, but you can still sign up and make your wagers from the USA. However, you should mind that you will not receive protection from your local authorities in case of any disputes.
To join Betphoenix, you must press the Register button in the right upper corner of any page. You will be offered to fill in the form and indicate your name, email address, and mobile phone number, and select a residence country from the drop-down list. The next step involves entering your address information; after you register, Betphoenix sends you an automatically generated login and password by email, and you receive full access to all betting markets, casino games, and cashiers. There are no alternative methods, like social networks login, which is not a drawback, though, as accounts created in such a way are usually less protected.
Betphoenix Sportsbook Review
Like many American sportsbooks opened between the end of the 90s and the beginning of the 2000s, Betphoenix is almost entirely focused on the national US sports and leagues, barely offering international disciplines. The list includes:
- American Football, including NFL, College Football, and Canadian leagues;
- Baseball (only MLB);
- Basketball (NBA, WNBA, and several European tournaments);
- Ice Hockey (NHL, Russia KHL, and more);
- Tennis (ATP and WTA);
- Motor Sports;
- Horse Racing;
- Soccer (Europe, England, Asia).
The match coupons do not include all markets that Betphoenix offers, so you must select them separately, and the overall design does not look very easy to navigate. However, the Betphoenix betting section features various tips for bettors, including the best picks of the week.
One of the most disappointing things about Betphoenix is the absence of a live betting section in the conventional sense. They do provide some live odds for the top popular events, but the overall selection is way too small, in light of the fact they promote their in-play wagering offer as their premium feature.
You can select between American, Decimal, and Fractional odds formats and be pretty sure that the offered odds are updated timely. Speaking about the betting limits, they are pretty average: you can bet a maximum of $5,000 on the top popular leagues, which are NFL, NBA, MBL, and NHL. This largest limit is available for the money lines; betting on totals is limited by $3,000. The other limits vary from $1,000 to $100; the lowest maximum bets are offered for live betting and a range of minor events in the pre-game section. The minimum bet is $5, but if you want to place wagers by phone, your minimum stake amount must start from $25. You can find the Betphoenix phone number for the phone bets in the Contact Us section.
Pre Match Line
As we have already mentioned, the sportsbook’s layout is different from most popular European and British bookmakers and may seem inconvenient if you are used to a more accepted approach of a betting line design. Unlike most bookmakers, Betphoenix offers you to select sport, the league or event, and three Match Betting Markets: Money Line, Totals, and Point Spread. However, if they offer other betting options, for instance, some Props like MLB Team to Score First or MLB Will There Be A Score In the First Inning, such markets will not be included in the game’s coupon. Instead, they are included in the drop-down list of the available sports leagues for a chosen discipline.
The overall selection of Betphoenix bet types is not impressive: although Betphoenix promises a top-quality line for American sports, even the top-tier events do not have more than a couple of the most traditional markets. For instance, an MLB match can involve only a Money Line, Run Line, and Totals with a couple of Props, but some games can lack even this full set of standard betting options, being limited by one or two options.
You can also find Futures for various major tournaments in different disciplines, including eSports.
Speaking about eSports, the coverage involves Counter-Strike: GO and League of Legends, which is pretty predictable for a bookmaker focusing on the most prominent events. Don’t expect anything extraordinary from the eSports line, too: it includes only Match odds, and the number of the covered tournaments does not exceed a few most important competitions.
As we have already mentioned before, Betphoenix live betting line left an even worse impression than the pre-game selection of events. Betphoenix claims to have a high-quality live betting offer with live streaming of the biggest games, but in fact, you are limited by a couple of markets. Still, if you are lucky enough, it is possible to catch the following betting options:
- Result of Current Drive;
- Half Bets;
- Quarter Bets;
- Team to Score the Next Goal;
- Double Result;
- Next Scoring Play;
- Alternative Handicap;
- Alternative Totals;
- Three-Way Handicap;
- To Go to Extra Innings;
- Total Hits in the Inning;
- In-Play Quarter Bets;
- Fight Winner 3-Way;
- To Go the Distance, and the other bet types depending on the sport.
Horse betting is included in the sports list in the sportsbook section, but the offer is limited by horse futures, for instance, for the Breeders’ Cup Classic. If you want to find daily races with various bet types, you must opt for the separate Racebook tab. Betphoenix Racebook covers US race tracks, including Saratoga, Emerald Downs, Remington Park, Meadows, and the others; the daily list of available tracks consists of approximately fifteen titles. You can wager on Win, Place, Show, Exacta, Trifecta, Quinella, Daily Doubles, Pick 3, and Pick 4 and even opt for a horse racing rebate promotion. Unlike large international racebooks, Betphoenix does not offer such traditional options like Best Odds Guaranteed or race streaming, but the overall quality is still high enough to attract regular bettors.
NFL betting line
American football betting is one of the key points of the overall Betphoenix offer, but the number of markets is still smaller than even British and European bookmakers usually include. You can opt for NFL regular season betting, NFL Futures, and NFL Specials. The latter includes the bets as follows:
- Coach of the Year;
- Defensive Player of The Year;
- Comeback Player of the Year;
- The Most Valuable Player of the Year, etc.
The overall offer is not impressive, so the only way you can make the experience more diverse is to opt for various promotions that we will review further.
The odds you can get from Betphoenix are pretty competitive for an American sportsbook.
However, some markets have very lucrative odds; for instance, an NFL Money Line can come with a less than 3% margin.
Betphoenix Casino review
Betphoenix online casino section does not spoil the gamblers with an abundance of various slots and table games titles; there is even no choice of different casino providers as the software comes exclusively from Amigotechs and Rival Gaming. It automatically means you will not find some top popular slots like Starburst, Mega Moolah, or play any Megaways titles. Besides, the overall library is very modest if you are used to large European online casinos with all sorts of Las Vegas-style entertainment. There are still standard and live dealer options, so there are activities to choose from, but we can not regard it as something more than a small addition to a bookmaker.
The first thing that comes to an eye is layout bugs preventing you from a proper selection of game types. You can not search the games by titles or apply any other searching filters; still, it is not probably called for when it comes to such a small collection. All slots and table games are divided into the following categories:
- Slots: the slot library includes less than fifty options; among the most popular ones are Desert Treasure, Four Lucky Clover, Mechanical Clover, Spin and Spell, Lucky Lady’s Clover, and Book of Pyramids. The offer does not contain any large jackpots or slot tournaments, so most of the library is dedicated to the classical video slots experience;
- Video Poker Games: Caribbean Poker, Casino Hold ’em, Oasis Poker, Texas Hold ’em, and Trey Poker;
- Roulette: American, French, and European;
- Mini-Games: Heads and Tails, Minesweeper, Scratch Dice, Plinko;
- Baccarat and Pontoon;
- Blackjack: Blackjack Multihand Pro, Blackjack Surrender, Double Exposure, Hi-Lo Switch.
All games are available in the free-play demo mode.
As you see, the number of the whole library, including slots, table, and card games, does not exceed even a hundred titles which are not even comparable to the modern digital casinos. Still, we must note that such an offer is pretty standard for a gambling platform like Betphoenix.
The live casino is available exclusively for the registered player and does not offer anything off-the-earth: the games selection is limited by a couple of Roulette, Video Poker, Blackjack, and Baccarat tables. There are quick descriptions and playing tips for each game.
Besides, Betphoenix features a separate section for a Lottery with Daily 3 and Daily 4 lottery options and fourteen bet types with $45 – $3,900 payout for a one-dollar wager.
You can reach the Betphoenix customer support team via three standard methods:
- Live Chat is available 24/7; to start the conversation in the live chat, you must click the Contact Us button on the right upper corner of the page. Before you are connected with a specialist, you must choose the department you need to contact: Customer Service, Vietnamese Department, Chinese Department, Marketing and Fraud Department.
- Phone number;
- Email: memberservices betphoenix. ag
The customer service agents speak English, Chinese, and Vietnamese and seem to be very well-trained, professional, and helpful. To review Betphoenix, we sent a couple of quick questions to the Live Chat and were pleased to receive quick and comprehensive replies. According to the other customers’ feedback, the agents may proceed with the withdrawal requests for a pretty long time.
Besides, there is a small FAQ section that does not contain much information about possible issues or rules, but you can read about various betting types and general terms and conditions under the dedicated tabs located in the website’s footer.
Betphoenix has a range of very profitable bonuses for new and existing customers, including sports betting and casino promotions. The bonuses Betphoenix offers come with fair wagering requirements and have transparent rules. There are several options of a deposit match bonus and special offers for a Racebook. One of the major cons is that there is no separate welcome bonus, and you can apply all of them unlimited times provided you follow the bonus terms.
To opt-in for Betphoenix bonuses, you require a special promo code; you can see the promo codes and read actual terms and conditions on the Promotions page. A minor drawback is that there are no seasonal offers, for instance, discounts or cashback options for the most important events, so you can only choose from the regular promotions. Betphoenix does not spoil the customers with new special options, but at least has a good set of traditional bonuses with guaranteed payouts provided you meet all requirements.
|Bonus type||Bonus conditions|
|100% Free Play Credit||Use a promo code BP100 when making a deposit; you will receive a 100% deposit match as a free play. The maximum bonus amount is $300. The credit card payments are not eligible for the promotion. The rollover requirement is 12 times; the free play funds are valid for two weeks after claiming.|
|50% Free Play||Use a promo code BP50 when making a deposit of at least $100. you will receive a 50% deposit match as a free play. The maximum bonus amount is $300. The credit card payments are not eligible for the promotion. The rollover requirement is 8 times; the free play funds are valid for two weeks after claiming.|
|150% Free Play||Use a promo code BP150 when making a deposit; you will receive a 150% deposit match as a free play. The maximum bonus amount is $1,500. The credit card payments are not eligible for the promotion. The rollover requirement is 16 times; the free play funds are valid for two weeks after claiming. The offer is valid for deposits from $200.|
|500% Virtual Casino Bonus||Make a deposit of at least $50 and use a promo code BPVC500. You will receive a 500% bonus match of up to $1,500. The wagering requirements are 35 times. Baccarat, Craps, Roulette, Pontoon 21, Pai Gow Poker, War, and Sic Bo games are excluded from the promotion as well as all Live Dealer games.|
|350% Slot Bonus||Make a deposit from $50 to $250 and apply the BPSLOT350 promo code. You will receive a 350% bonus deposit match of up to $875. The rollover requirements are 30x.|
|500% Slot Bonus||Make a deposit from $251 to $500 and apply the BPSLOT500 promo code. You will receive a 500% bonus deposit match of up to $2,500. The rollover requirements are 32x.|
|It Pays To Pay Horses||Top up the Betphoenix account for $200 or more and use the BP25PONIES promo code. The promo code will activate the 15% weekly rebate on all net Horse Racing losses; the rebate offer includes Win, Place, and Show wager. In addition, you receive a 25% deposit match.|
|150% Live Casino Bonus||Make a $50-$250 deposit using a promo code BPLIVE150 to receive a 150% deposit bonus of up to $375. The rollover requirements are 55x; the credit card deposits are not included in the promotion.|
|175% Live Casino Bonus||Make a $251-$500 deposit using a promo code BPLIVE175 to receive a 175% deposit bonus of up to $875. The rollover requirements are 65x; the credit card deposits are not included in the promotion.|
|Referral Bonus||Recommend Betphoenix to your friend by sending a referral number. If they make the first deposit of $200 or more and place their first wager, you will receive a 25% bonus of their deposit. You must have an account for at least two weeks before it becomes valid for referrals. The maximum bonus amount is $375.|
Deposit and Withdrawal
Betphoenix offers a modest but decent selection of payment options: they include cryptocurrency and traditional methods, but the number of withdrawal options is limited by only three systems.
You can top up your Betphoenix account using the following options:
- Bitcoin: $50 – $5,000;
- Litecoin: $50 – $5,000;
- Boss Revolution Transfer App;
- Zpay: $100 – $2,500;
- MoneyPay: $50 – $690;
- EasyPay: $50 – $750;
- Person to Person Transfer: the minimum deposit is $50, the maximum is determined upon request; there are fees applied, but if the deposit exceeds $300, the fees will be refunded in the form of the free bet;
- Credit Card: $50 – $500; Visa card deposits can be processed for up to ten working days.
The withdrawal options are limited by the following:
- Person to Person Transfer: from $100 to $400; the third withdrawal is the subject of fees;
- Check: from 3 to 4 business days; the limits are $1,000 – $2,000 per week.
Betphoenix can not be proud of the quickest payouts; although the banking methods Betphoenix accepts imply instant transactions, their policies include some restrictions in terms of withdrawal request processing time. The most important conditions hold the following:
- You can request a withdrawal only from Monday to Friday for all methods except the Bitcoin wallets. The requests are accepted via a Live Chat or by phone. The email requests will not work;
- The customer must indicate the account number and a password when applying for a withdrawal;
- Betphoenix customer support agents can request various documents to confirm the customer’s identity; the documents may include passport, photo ID, papers confirming a residence address, like utility bills, or the payment method proofs, for instance, a credit card copy;
- If there is a mistake in a customer’s personal information that led to transaction failure, Betphoenix reserves the right to charge an extra withdrawal fee of at least $50 for the repeated payout;
- The payout procedure may take up to two weeks;
- The payout can be free of charge; for this option, you must have an active account of at least a month old, and the withdrawal amount must not exceed the amount necessary to leave at least 20% of the balance kept on the deposit.
All payments are secured by the modern SSL methods, so you can safely indicate your cards and wallets details.
Special betting options
Sportsbooks of Betphoenix kind are not usually generous in terms of various extra services. For instance, you can not Cash Out your bets like many bookmakers offer to create special bets like Bet Builder or offer your own odds. Such features are mainly common for the large European bookmakers, while the minor American ones are usually limited in terms of any special betting options. Still, there are some bet types you may not find in every online sportsbook you come across; they are the following:
- If Bets: a punter can place a wager on one event and add an If bet, which will be activated if the first bet wins;
- Action Reverse Bets: a variant of an If Bet, when you wager on several events (up to eight), and each next bet is activated by the win of the previous one;
- Buying Points: the option allowing you to change the Spread Points. You can sacrifice the odds amount in favor of a better Point Spread.
The mobile version does offer any features and just provides you with convenient access to all sports markets, casino games, deposit methods, and other sections. This browser app does not look very attractive and is not convenient enough: although it allows you to set your betting account and have access to all Betphoenix services, the mobile site is not properly adapted to various screen sizes. For instance, a match coupon does not fit on a smartphone screen, so you will have to scroll the page horizontally to see the odds. Besides, the Betphoenix mobile site makes it almost impossible to play the online casino because this page is not adapted to small screens at all.
The first thing we must mention about Betphoenix is their solid reputation: although there might be significant delays in terms of payouts, they do pay the customers’ winnings. Earlier, there were complaints from bettors claiming their accounts were suspended; today Betphoenix is not so strict in terms of the verification procedures, although they still take much care of it. It is also nice to see that Betphoenix is approved by SB Nation, Oddsshark, and other established reputable representatives of the gambling industry and know that the website’s performance is approved and regulated by a more or less respectable commissioner.
The range of entertainment options is mediocre and might be interesting for the American sports enthusiasts looking for lucrative odds and are not very keen on diversity, different bet types, or special services for the bettors. The casino does not have any exciting features either, so our overall impression of Betphoenix is as of a small, plain, and fair bookmaker that will barely attract European players but can be a good option for beginning or the amateur US or Asian punters.
Betphoenix is not registered within the gambling authorities of the United States, so we can not call it a legal US sportsbook. At the moment, there is no information about its plans to expand its services and come to the US market as a fully legitimate sports betting and casino gaming provider.
Betphoenix is registered in Costa Rica and used to be licensed by the gambling commissioners of Costa Rica for a long time. Thus, recently they obtained a gambling license from the Curacao eGaming Control Board, which allows them to perform as a legal offshore gambling platform worldwide.
There are three payout methods you can opt for when you want to claim your winnings. They are Bitcoin wallets, Person to Person Transfers, and Checks. The withdrawal limits depend on the payment option and can reach $2,000 per week; some of them are the subjects of transaction fees and may take up to several business days.
Betphoenix does not have a welcome bonus, but all new customers can claim one of the available promotions that include deposit matches; there are 50%, 100%, and 150% deposit bonuses for sports betting and various deposit bonuses for slots, virtual, and live casinos. Besides, you can claim a special Horse Betting offer and get an extra bonus if you register with a referral code.